total balance Returns and exchanges | Total Balance

Online purchases made through totalbalanceusa.com may be returned within 30 days of the ship date. Your invoice provide a postmark date that specifies the last day you have to return your merchandise by mail. Refunds will be made in the form of the original payment. Only items purchased from totalbalanceusa.com can be returned through this process.

Items must be returned unworn, unwashed, and unused in the original packaging, with tags attached. Total Balance reserves the right to decline a return request. Please note all final sale merchandise may not be returned for a refund; unless received damaged, defective, or the wrong item(s) was shipped.

 

Exchange Policy

To keep it simple we do not exchange orders. We will refund your original form of payment for the value of the returned merchandise. If you like to receive another item from our webshop, please make your online purchase.

 

Returning to our online returns address

Fill out the Return Notification form so we are informed of your returns.

Your order will include a Return Form. Provide your contact information and order number. Let us know which item(s) you wish to return along with the necessary information and additional comments, if applicable.


Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the Address Label with order number(s) on the outside of your package. Package without order numbers on address label will not be processed.


Please note that you are responsible for the shipping costs associated with product return. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). Total Balance cannot be responsible for lost or missing packages and recommends that customer place tracking numbers on returned merchandise.

 

Mail your online returns to the following address:


Total Balance

ATTN: Returns, Order #
149 Sapphire St
Boca Raton Fl 33432

 

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.